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Medallia For
CX Professionals

Drive change across your organization

Mobilize your organization around the customer

Your organization is counting on you to do extraordinary things. To reimagine the experience. To transform the culture. To build new enduring capabilities. To help the organization consistently deliver remarkable experiences. To help drive growth and continually win. Medallia knows how to help. We are the feedback backbone of many of the world’s most loved brands as well as those driving successful CX transformation.

CX Community

We hold annual conferences, regional events, user groups, best practice webinars, and develop CX research white papers to keep you connected to the latest thinking and informed on the latest research. Medallia is also a Platinum Sponsor of the Customer Experience Professionals Association.

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Understand performance across the entire customer journey

Say good-bye to fragmented and siloed customer data across your company. Medallia makes it easy for you to monitor your customer’s experience across the entire customer journey by bringing together multiple data sources into one unified view. Solicited feedback, online reviews, chat logs, clickstream data, and operational measures all come together in Medallia Experience Cloud™.

With Medallia Customer Insights, align your teams with your customers’ success

Loyalty leaders create a customer-obsessed culture where all employees are active in delivering and improving the customer experience. Customer insights are now distributed throughout the entire organization inspiring all employees to take action. Medallia Experience Cloud delivers relevant customer feedback and reporting in a format that supports the insights each role needs to take action that matters to the customer.

Put the customer in the palm of your employees’ hands

Mobile devices have changed everything. Accessing information and direct communication has never been easier. Our CX mobile apps, Medallia Mobile and Medallia Voices, allow busy employees anytime, anywhere access to critical customer information with the ability to respond immediately.

Make it easy for employees to take action and respond to customers

Medallia Experience Cloud enables employees to take timely action based on real-time feedback and insights. Dynamic syncing with your organizational data ensures the appropriate customer feedback flows to the right internal owner, in real-time. Experience Cloud provides visibility into how the organization is responding to customers and allows CX leaders the ability to set alert rules, assign accountability and escalation paths, manage responses, and capture outcomes.

Prioritize strategic investments to maximize customer impact

Have confidence that the key areas of focus will drive meaningful change in the customer experience by using Medallia’s top-ranked analytical tools. Whether it’s qualitative or quantitative data, Medallia Experience Cloud helps you analyze experiences at multiple levels, from the overall relationship to specific journeys, channels, touchpoints, and predict the impact of improvements using statistical regression and text analytics.

Whitepaper

The Value of Customer Experience Quantified

Drive better investments at every level by shining a light on customer priorities. You can analyze performance from the overall relationship to specific journeys, channels, touchpoints, or teams.

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“One of the beauties of having all the feedback in one source, is really you can put that feedback into the hands of people who can action it.”

Aisling Hassell
Head of Global Customer Experience, Airbnb

Leading brands that use Medallia for CX Professionals

Key Features

See what you can do with Medallia for CX Professionals

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