Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
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See results from brands like yours
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Optimize your program spend
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
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Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
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Employee Listening
Employee Activation
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Contact Center

Improve agent engagement and optimize service quality
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Agent Coaching
Quality Management
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Expert research strategy, design, analytics, and deliverables
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AGENT CONNECT

REMOTE CUSTOMER SERVICE

Engage with your customer service agents whether you’re on-the-go or in the office, we help you stay connected.

Increase agent retention and create memorable customer experiences with your hybrid/remote teams

Make meeting quality standards a breeze

Proactively optimize contact center scripts so agents know what success looks like.

Uncover trends driving low performance

Unlock emerging trends to get your agents the feedback they need virtually ot in-person.

Reward your agents & share wins

Remote/hybrid work environments are the perfect place to virtually share wins.

Get new team members ramped up faster

Customer interaction data and visibility into agent performance helps managers train more efficiently.

Set your frontline up for success – no matter where they sit

Keep your team in-the know

Given this rapidly changing environment, being in touch with customer temperature is more difficult than ever. Ensure your dispersed agents are putting up-to-date policies into practice with a QA solution.

Motivate, reward & retain your agents

Agent Connect’s review process lets customers give “virtual high-fives” and rewards to your agents in real time. These efforts play a large part in how our platform helps customers see up to a 50% reduction in agent attrition.

The feedback you need, when you need it, wherever you are

It can be difficult to keep your finger on the pulse of your team when you’re not on the contact center floor. With Agent Connect, customer feedback is gathered, analyzed, and shared with agents in real time, ensuring specific improvements in quality, contact resolution, service recovery and more.

Guide

4 Steps to Supercharge Contact Center Agent Performance

In this guide, you’ll learn four ways you can turn your team’s customer interactions into a better experience for your contact center team.

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