AGENT CONNECT

REMOTE CUSTOMER SERVICE

Engage with your customer service agents whether you’re on-the-go or in the office, we help you stay connected.

Increase agent retention and create memorable customer experiences with your hybrid/remote teams

Make meeting quality standards a breeze

Proactively optimize contact center scripts so agents know what success looks like.

Uncover trends driving low performance

Unlock emerging trends to get your agents the feedback they need virtually ot in-person.

Reward your agents & share wins

Remote/hybrid work environments are the perfect place to virtually share wins.

Get new team members ramped up faster

Customer interaction data and visibility into agent performance helps managers train more efficiently.

Set your frontline up for success – no matter where they sit

Keep your team in-the know

Given this rapidly changing environment, being in touch with customer temperature is more difficult than ever. Ensure your dispersed agents are putting up-to-date policies into practice with a QA solution.

Motivate, reward & retain your agents

Agent Connect’s review process lets customers give “virtual high-fives” and rewards to your agents in real time. These efforts play a large part in how our platform helps customers see up to a 50% reduction in agent attrition.

The feedback you need, when you need it, wherever you are

It can be difficult to keep your finger on the pulse of your team when you’re not on the contact center floor. With Agent Connect, customer feedback is gathered, analyzed, and shared with agents in real time, ensuring specific improvements in quality, contact resolution, service recovery and more.

Guide

4 Steps to Supercharge Contact Center Agent Performance

In this guide, you'll learn four ways you can turn your team's customer interactions into a better experience for your contact center team.

Download Now

Experience 101

Platform

Company

Resources

© Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia and/or its affiliates. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are the property of their respective owners.