Athena’s unsupervised machine learning algorithms save your business time by surfacing trends in your data that you didn’t know you needed to look for – AKA, Theme Explorer. Themes make root cause analysis easy, so that users can go from insights to action on experience data quickly and painlessly. With Themes, your business can more quickly and easily perform root cause analysis on topics surfaced due to changes in impact scores, sentiment, or other KPIs – saving your business time and risk that can be redirected to improving experiences. 

If rule-based topics make up the body of our text and speech analytics, Athena is the soul. Athena supports our text and speech analytics for the most comprehensive insights into unstructured data, whether it comes from video, image, audio, survey, or data from any other signal. Athena’s emotion, effort, sentiment, and intent detection provide you with information about the health of the business and satisfaction with overall experiences.

Minimize manual maintenance on AI models with Athena’s machine learning capabilities. Athena continually adapts and improves its machine learning models based on new feedback, associated customer data, and usage patterns for the most accurate insights. 

To ensure accurate topic and sentiment for your industry or business, there is a simple, no-code user interface to override topics and sentiment. Greatly diminish the number of employee hours spent on model maintenance so that your team can focus on taking action on experiences.