Medallia Conversations increases brand engagement by enabling businesses to interact with customers in the moment, where they are. Medallia Conversations offers real-time, interactive experience management, making it easy for customers to provide feedback through their preferred messaging channel and brands to respond quickly.

The Twilio Connector for Medallia Conversations extends the Medallia Experience Cloud by adding support for Twilio’s full messaging ecosystem, including SMS, WhatsApp, programmable chat, and IVR.