Medallia Conversations increases brand engagement by enabling businesses to interact with customers through mobile messaging – in the moment, where they are. Medallia Conversations offers real-time, interactive experience management, making it easy for customers to provide feedback through their preferred messaging channel and brands to respond quickly.
The Smooch Connector for Medallia Conversations extends Medallia Experience Cloud by adding support for Smooch’s full messaging ecosystem, including WeChat, Viber, Telegram, Kakao, and Message Bird.
- Connector to Smooch
- Support for two-way interactive and adaptive conversations with customers
- Sampling, invitation, and integration statistics
For more information on Smooch see: https://smooch.io/channels/
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