Retailers who excel across channels in ordering, shipping, delivery, and pickup turn single-channel customers into omnichannel customers.

Retail Fulfillment Experience from Medallia drives multi-channel buying behaviors and reinforces competitive differentiation by allowing brands to provide fulfillment experiences that minimize common friction points. Feedback is captured, analyzed, and prompted for response across the fulfillment journey, from orders fulfilled by traditional delivery methods, either via third party or in-house carriers, to those fulfilled by stores or distribution centers and available for pickup in specific locations.