Product discovery and research lives online, and customers rely on this critical channel to find information, compare prices, get support, and be inspired. The digital channel serves as both a place to transact and as a tool for shopping across channels. To excel with digital interactions retailers need to continuously capture, manage, and respond to feedback on any website, app, or connected device.

Retail Digital Experience supports both dedicated digital teams and cross-functional teams – store, support, fulfillment – who rely on digital as part of an omnichannel experience. They can quickly understand any point in the digital journey, recover visitors who provide negative feedback, and perform root cause analysis by tagging and categorizing specific digital issues. Teams can also optimize for efficiency by leveraging role-based reports, alerts, and workflow processes.

What’s Included:
Survey form templates that span the digital journey: search, product detail, checkout, post-purchase, fulfillment, support, and returns
Support for full flexibility in form design and targeting
Mobile SDK for in-app survey deployment
Digital Anywhere API for survey deployment and feedback analysis within connected devices
Ability to integrate with web analytics, ticketing, chat, and session recording providers
Role-based alerts, response workflows, and reporting dashboards for digital teams
Updates to dashboards for cross-functional stakeholders, including insights and fulfillment teams