As retail banking evolves, branches continue to play an important role in face-to-face interactions with customers. The nature of branch transactions, however, has moved towards more complex, advisory interactions where customers are looking for a human touch. To deliver great experiences it is essential that all team members understand what they can do to meet and exceed customer expectations.
Retail Banking Branch Experience enables banks to understand how customers perceive branch interactions, identify and replicate innovations that create “wow” moments for customers, and gain insights into what customers are looking for from their branches. Banks get pre-built, role-specific alerts, workflows, and dashboards, including real-time performance metrics, so they can focus on growth, customer recovery, and in-the-moment services.