Guests expect the right level of service when they visit a restaurant and look for convenience, speed, and quality when they order for pickup or delivery.
Restaurant Location Experience from Medallia enables both full service and quick service restaurants to capture the dining experience, from ordering through consumption and departure. Feedback is delivered to front line shift and general managers, field leadership, and insights teams so they can drive actionable insights and improvements to service, atmosphere, menu items, and operating efficiency.
Restaurant Location Experience can be complemented by Restaurant Digital Experience to extend feedback collection to the restaurant’s apps, websites, or in-store kiosks and engage digital teams in a full picture of the guest journey.
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