Quickstart Public Safety and Service Experience
Medallia Xchange

Quickstart Public Safety and Service Experience

Understand in person and e-services experiences in real-time

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Additional Info


Staying connected with residents in today’s digital world has been challenging. The current environment, coupled with changing resident expectations, has dramatically accelerated the use of interactive communication channels, such as video and text.

How departments engage with the residents today will aid in building trust for today and in the future. That’s why departments need to demonstrate their ability to respond to the residents’ needs quickly.

The Quickstart Public Safety and Service solution combines speed with ease and intelligence to bring you the clearest picture of how your residents are doing in the moment. By giving them the flexibility to provide feedback via video, audio, and text, you will be able to capture more meaningful and actionable residents’ insights. With a simple and intuitive dashboard, you’ll be able to harness immediate and invaluable insights to understand the residents’ needs and deliver the very best care, benefits, and services they deserve.

What’s Included:

  • An annual license for: Quickstart Edition Base License, Quickstart Solution: Customer Micropulse, Basic Technical Support, One Navigator LicenseUnlimited surveys
  • Up to 10 users
  • One Feeded OR feedless web survey with manual upload file limited to ~17 fields
  • Admin Suite access for user management only
  • One pre-configured user role with pre-defined reporting
  • Text Analytics (with approx 15 pre-built topics)
  • One static unit
  • Unlimited Knowledge Center access

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