Quickstart Fulfillment Experience

Summary

The rise of ecommerce has led to a new industry battleground of effective fulfillment experiences that deliver online purchases in an effortless and timely manner. To optimize new fulfillment experiences, from curbside pickups to same-day deliveries, organizations need an easy-to-deploy, easy-to-use solution that captures continuous and actionable customer feedback.

The Quickstart Fulfillment Experience solution combines speed with ease and intelligence to bring you the clearest picture into your customer’s fulfillment experience, how their sentiment is shifting over time and how you should best respond. Your customers will feel empowered when they can share their feedback their way – via text, audio or video – with a three-to-five question survey triggered after every transaction. They’ll know their voices count when you take meaningful action on emerging trends and pressing issues surfaced by Medallia’s powerful AI platform. And you’ll earn their trust by keeping them engaged and motivated through two-way communication. The companies that meet consumers’ fulfillment needs today will undoubtedly be the ones that thrive tomorrow.

What’s Included:

• Pre-configured, all-in-one solution that can be up and running within 5 - 10 business days without any IT support required on your end
• One (feedless or feeded) post-transactional survey with three-to-five preconfigured questions- expertly designed to provide maximum insight while requiring minimal effort
• AskNow to add additional questions with one click
• Option to provide feedback via audio or video with embedded Medallia LivingLens technology
• Text Analytics with preset industry specific, fulfillment topic sets
• Real-time dashboard