Summary

Drive multi-channel buying behaviors and increased purchase frequency by eliminating friction throughout emerging delivery and pickup experiences.

  • Make it easy for consumers to share rich feedback in-the-moment with 3-5 question, text & video surveys
  • Consumers naturally engage with video, which helps to humanize contactless experiences while providing organizations with 6x more information that open-ended text responses
  • AI-powered insights showcase the key topics impacting consumers’ fulfillment experiences as well as how specific locations are performing
  • Easy access to real-time, customer insights via Medallia Mobile app, empowers store and fulfillment teams to optimize delivery and pickup experiences in real-time
What’s Included:
An annual license for: Quickstart Edition Base License, Quickstart Solution: Customer Micropulse, and Basic Technical Support
Unlimited surveys
Up to 50 users
One Feeded web survey with manual upload file limited to ~20 fields
Admin Suite access for User management only
One pre-configured User Role with pre-defined reporting
Text Analytics (with approx 15 pre-built topics)
One static unit