Medallia Xchange

Quickstart Back-to-School Suite (Higher Education)

Capture in the moment video, audio or text feedback

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The Future of Education has transformed into the Present of Education at unprecedented speed, causing the need for higher education systems to be reinvented in real-time. To keep up with the rapidly evolving needs of your faculty, staff, parents, and students, you need an easy-to-deploy, easy-to-use solution that captures continuous and actionable feedback. Most certainly for higher education institutions trying to balance a reopening plan with daily changes to safety and health regulations. This package will ensure you can a) be in front of these changes b) proactively determine how your reopening plan should operate and c) continually adapt using live feedback from those most closely impacted by these decisions. The current environment coupled with changing student and faculty expectations has dramatically accelerated the use of interactive communication vehicles, such as video and text.

How institutes of higher education engage with their students and faculty today will directly impact the school brand and future enrollments. It is critical for schools to demonstrate their ability to respond quickly to the needs of their staff and students.

The Quickstart Back to School Higher Education solution combines speed with ease and intelligence to bring you the clearest picture of how your employees are doing, how their sentiment is shifting over time, and how you should best respond. Your employees will feel empowered when they can share their feedback their way –  via text, voice, or video – with an ‘always on’ survey. They’ll know their voices are heard when meaningful action is taken on workplace issues surfaced by Medallia’s powerful AI platform. You will earn their trust and keep them engaged through seamless two-way communication to support the culture needed for greatest success. The universities/colleges that take care of their students today will be the ones that thrive tomorrow.

What’s Included:

  • An annual license for Quickstart Edition Base License, Quickstart Solution: Customer Micropulse, Basic Technical Support, One Navigator License
  • Unlimited surveys
  • Up to 10 users
  • One feeded OR feedless web survey with manual upload file limited to ~17 fields
  • Admin Suite access for user management only
  • One pre-configured user role with pre-defined reporting
  • Text Analytics (with approx 15 pre-built topics)
  • One static unit
  • Unlimited Knowledge Center access

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