When customers interact with their insurers it is essential that they receive a high level of service. Property & Casualty Insurance Support Experience enables support and contact center organizations to infuse the customer voice into their operations.
Real-time feedback allows supervisors and team leads to quickly close the loop with customers on outstanding or unresolved issues and coach based on customer input. Frontline representatives receive regular recognition for a job well done and learn what they can do to improve, based on the customers they serve. Organizational insights, driven by automated root cause analysis, also allows contact center teams to prioritize change based on customer impact.