Today’s consumers require digital options to interact with brands. As insurers transform to meet those needs, understanding and leveraging customer experiences across all digital touchpoints is critical to winning, servicing, and retaining policyholders.
Supporting both digital and cross-functional teams – claims, servicing, agents, and brokers – who rely on the digital channel to perform within a broader omnichannel experience, Property & Casualty Insurance Digital Experience helps teams quickly understand comprehensive digital journeys, recover customers who provide negative feedback, and perform root cause analysis by tagging and categorizing specific digital issues.
Whether designing a new quoting platform, refining the experience on a self-service mobile app, or simplifying an online portal, continuously capturing actionable customer experience and feedback is critical to a successful digital strategy.
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