Summary

Today’s consumers require digital options to interact with brands. As insurers transform to meet those needs, understanding and leveraging customer experiences across all digital touchpoints is critical to winning, servicing, and retaining policyholders.

Supporting both digital and cross-functional teams – claims, servicing, agents, and brokers – who rely on the digital channel to perform within a broader omnichannel experience, Property & Casualty Insurance Digital Experience helps teams quickly understand comprehensive digital journeys, recover customers who provide negative feedback, and perform root cause analysis by tagging and categorizing specific digital issues.

Whether designing a new quoting platform, refining the experience on a self-service mobile app, or simplifying an online portal, continuously capturing actionable customer experience and feedback is critical to a successful digital strategy.

What’s Included:
Survey templates that span the digital journey: search, product details, quote and bind, submitting a claim, status update, education and support
Support for full flexibility in form design and targeting
Mobile SDK for in-app survey deployment
Digital Anywhere API for survey deployment and feedback analysis within connected devices
Ability to integrate with web analytics, ticketing, chat, and session recording providers
Role-based reporting for digital administrators and digital CX teams, designed to surface insights and enable rapid issue categorization and follow-up
Alerts and workflows to auto-categorize high volumes of digital feedback
Support for Text Analytics, with pre-built digital and insurance topic sets
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