Summary

Rising expectations for delivering a better patient experience in healthcare couldn’t be greater than they are today. Based on a recent survey, 59% of patients are more likely to use telehealth services now than in the past and 36% are willing to switch physicians in order to have access to virtual care.

As the demand for telehealth grows, healthcare providers are navigating uncharted waters with the use of phone consultations, live telehealth visits or recorded video visits. Medallia’s Telemedicine Solution helps health systems increase access to care, streamline care across the entire delivery system and understand how patients feel about their new healthcare journeys.

Our video and SMS capabilities allow patients to safely and securely schedule appointments, record and share their symptoms for quick diagnosis and provide feedback on their experience. By capturing real-time feedback from telehealth visits, healthcare providers can enhance the patient experience and deliver optimal care.

What’s Included:
A video communication platform allowing patients to record videos that are automatically analyzed using machine learning to prioritize high-risk patients, alert providers for further review to determine appropriate care, and give patients an opportunity to leave feedback throughout the process.
Contactless SMS communications to safely and securely schedule appointments and quickly diagnose symptoms remotely.
Real-time feedback mechanism on patient experiences throughout the entire telehealth patient journey.
The ability to identify themes and trends across the entire patient population with the use of AI and machine learning.