Medallia Xchange

Medallia Pharma Patient and Consumer Experience Suite

Improving access and delivery of patient care to drive better experiences, loyalty, and outcomes

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Additional Info


With nearly half of the U.S. population taking at least one prescription medication each month and 10,000 people turning 65 every day, there is a need to better understand how drugs are affecting patients’ daily lives in real time. 1 

By finding ways to simplify the patient journey, pharma companies can become more efficient. This can be achieved by listening to new and existing engagement channels to understand what patients are experiencing and to act on this information quickly. 

With the Medallia Pharma Patient and Consumer Experience Suite, organizations can leverage a modern, integrated approach to capturing direct and indirect feedback to better understand patient sentiment and behavior in real time. By leveraging these insights, pharma companies can engage with patients and consumers at key moments to influence behaviors and improve health outcomes. 

1 U.S. Census Bureau

What’s Included:

  • Real-time feedback mechanism for capturing consumer and patient experiences throughout the entire journey, whether in app, digital or over the phone. 
  • Speech analytics to surface insights from every conversation, combine with other channels for a complete patient and consumer view, and address painpoints in real time 
  • Digital engagement and analytics solution to enrich real-time experiences by cutting through noise to  prioritize and address what matters most
  • Video communication platform to prioritize patient needs by giving patients an opportunity to leave feedback throughout the process

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