Managing and maintaining online reputation, as well as driving growth via online channels, is vital to business success. Medallia for Google Reviews automates review management and promotion for Google reviews directly within Medallia Experience Cloud.
Customer reviews, for all company locations, are automatically collected and combined with other customer feedback, all in one dashboard, streamlining customer understanding and the ability to respond effectively. Medallia also pulls in feedback from competitive properties at the local level to serve as a benchmark on how each location is doing in its specific locale.
Finally, Medallia provides the option for survey takers to promote their responses to Google upon survey completion, driving greater volume, higher frequency and a more balanced set of reviews on Google for every location.
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