Summary

As providers of employee experiences, internal service providers need feedback and insight on how they can improve each touchpoint and interaction they have with the employees they serve. By continually resolving issues, tracking trends, and analyzing comments, service teams can drive improvement.

Employee Services enables internal services teams to prioritize actions within and across their delivery teams by providing real-time dashboards focused on impact to employee sentiment and satisfaction. Managers are also assisted with data and suggestions when looking to recognize, coach, and train individual team members, ultimately making it easier and more efficient for the employees they serve to get their work done.

What’s Included:
Survey templates for common internal service management transaction types such as service requests or incidents
Ability to integrate with common internal service management platforms, including ServiceNow, to trigger feedback invitations and manage subsequent cases
Real-time, role-based dashboards for executives, service representatives, team leads, managers, and admins
In-platform case management for root cause identification and resolution
Alert workflows to route issues to appropriate team members of a service organization
Integrations with HRIS (e.g. Workday) and Collaboration (e.g. Slack) platforms
EmployeeServices-EmployeeServices