The Future of Retail Consumer Behavior
Since March 2020, Sense360 By Medallia has been conducting daily research on consumer behavior in response to the COVID-19 pandemic.
The report examines how changing consumer behavior has impacted the retail industry as a whole, as well as specific retail categories, and what the future will hold for the industry.
Download the report to read the research findings, including:
- Consumer spending trends and surveys from 15 months of daily research
- The biggest changes in consumer behavior - including which habits are here to stay
- How different retail sectors have been affected, and specific strategies for retaining customer loyalty