The Digital-Omnichannel Connection: Creating Customer Journeys that Drive Business Growth

Join experts from Medallia, Ipsos, and Citizens for a future-forward view, with practical takeaways about how firms in financial services and other industries are creating next-level customer journeys across channels. We’ll cover:

• The pillars of digital experience transformation and core capabilities needed to succeed
• How reimagining customer journeys and interactions can generate new possibilities for customer acquisition, operational efficiencies, and growth
• The continued importance of omnichannel delivery, and ways that personalization and orchestration can help you stand out in a crowded marketplace

Speakers:

Irina Long, SVP, Customer Experience Research & Analytics, Citizens

Ray Hicks, VP Customer Experience Optimization, Citizens

Christine Miller, Vice President of Customer Experience, Ipsos

Dan Brousseau, Head of Financial Services Industry Strategy and Experience, Medallia