Thunderhead Named a Strong Performer in The Forrester Wave™: Real-Time Interaction Management, Q2 2022
Thunderhead, a Medallia, Inc. company, has been recognized as a Strong Performer in The Forrester Wave™: Real-Time Interaction Management, Q2 2022. The report evaluated 14 service providers against 28 criteria, grouped into three main categories: current offering, strategy, and market presence.
Thunderhead by Medallia earned the highest score in the Current Offering category among the Strong Performers. It also received the highest score among Strong Performers in the Experience Orchestration criterion and received the highest scores possible in the Customer Journey Analytics, Strategy Optimization, Business Rules Management, and Product Vision criterion.
Download the full report to learn:
- Key trends driving the evolution of the Real-Time Interaction Management market
- Which criteria businesses should consider to connect and personalize real-time experiences across the entire customer journey
- How Thunderhead stacks up to other providers in the space
"Thunderhead offers solid decisioning and orchestration functionality to optimize CX [customer experience] and employee experience strategies across the full spectrum of customer touchpoints", and that "firms looking to amalgamate RTIM with customer journey orchestration should put Thunderhead high on their shortlists." - The Forrester Wave™: Real-Time Interaction Management, Q2 2022