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Webinar Recording

Beyond Engagement: How HR Can Drive Real Business Impact

In today’s experience-driven economy, HR leaders have a powerful new mandate: to shape not just the employee experience, but to drive measurable business outcomes.

Watch Beyond Engagement: How HR Can Drive Real Business Impact — hosted by the Northwestern University Workforce Science Project as part of the TALREOS Webinar Series.

Hear from a panel of EX thought leaders and practitioners:
Melissa Arronte, PhD, Medallia
Stephanie Murphy, UnitedHealth Group
Kylie Lannen, Meijer
Moderated by Richard Rosenow, Ikona Analytics

Together, they explore how leading organizations are leveraging employee insights to fuel customer satisfaction, operational excellence, and business growth.

What you’ll learn:

  • How to break down silos between HR, Operations, and CX
  • Ways to turn employee signals into business outcomes
  • How to build an embedded operating system for enterprise-wide experience
Watch now

Related Resources

Brochure

Employee Activation
Employees are the face of the organization and hold the key to the ideas and innovations that can elevate the business. The right listening program not only surfaces areas that need to be improved; it can reveal root causes, as…

Webinar Recording

Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld
Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Watch this exciting meeting of the minds…

Report

The 2024 State of CX Personalization Report
In 2024, CX practitioners are making personalization their top priority. Medallia Market Research and Customer Experience Professionals Association (CXPA) recently partnered to better understand exactly how CX professionals across the globe are thinking about applying personalization in their organizations. This…

Guide

Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…