Organizations are capturing more experience data than ever before. In order to make sense of it all they need the ability to detect patterns, anticipate needs, and predict behavior — allowing their employees to focus attention on taking meaningful action.
Medallia Athena brings powerful artificial intelligence to the Medallia Experience Cloud—detecting patterns, anticipating needs, predicting behavior, and focusing attention for smarter experience decisions.
With Action Intelligence, companies can automatically discover actionable suggestions within their customer feedback and identify which of their customers are at-risk.
And with Text Analytics, they can understand the why behind the scores: uncover themes, sentiment and underlying satisfaction drivers across all of their unstructured data.