Thunderhead Named a Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2022
Thunderhead, a Medallia, Inc. company, has been recognized as a Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2022. The report evaluated 10 service providers against 27 criteria, grouped into three main categories: current offering, strategy, and market presence.
Thunderhead by Medallia earned the top score in the Strategy category of all vendors evaluated and received the highest score possible in 10 criteria, including for Planned Enhancements, Partner Ecosystem and Performance within the Strategy category, and Journey Orchestration, Security, Scalability, and Business Impact Analysis within the Current Offering category.
Download the full report to learn:
- Key trends driving the evolution of the Journey Orchestration market
- Which criteria businesses should consider to orchestrate real-time, contextually relevant customer experiences across the customer lifecycle
- How Thunderhead stacks up to other providers in the space
"Thunderhead is a good fit for firms looking for AI-enhanced next best conversations and actions across potential customers, prospects, and existing customers based on context and customer intent for lead generation, in-store and online audience activation, digital engagement, and agent assistance." The Forrester Wave™: Journey Orchestration Platforms, Q2 2022