Why Medallia

Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.

Success Stories

See results from brands like yours

Enterprise-Grade Platform

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World-Class Service

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AI Leadership

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Global Impact

Improve the world beyond your own

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Platform

Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data

Administration

Run complex, global programs with self-service

Role-Based Reporting

Close the loop and drive action quickly

AI & Analytics

Uncover essential insights from every interaction

Integrations

Easily share data across systems and teams

Pricing

Expand your program with flexible pricing

Enterprise-Grade Security

Keep your business data safe and compliant

Solutions

Customer Experience

End-to-end customer experience management and orchestration

Overview

Customer Experience Management

Digital Experience

Experience Orchestration

Personalized Messaging

Employee Experience

Employee listening and activation solutions

Overview

Employee Listening

Employee Activation

Ideas

Contact Center

Improve agent engagement and optimize service quality

Overview

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Agent Coaching

Quality Management

Intelligent Callback

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Overview

Agile Research

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Restaurants

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Resources

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Support

Our team is ready to support you with knowledge, help, and new enhancements.

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Case Study

How putting the customer first transformed Zurich Insurance

Thank You

You can access the case study here.

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Related Resources

Case Study

Zurich Insurance Case Study: Promoters spend 27%

Loyalty and retention are key priorities for insurance companies—and especially in the competitive general insurance...

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