Case Study

Four Seasons Case Study: 7 point increase in industry leading NPS within first year live

When stepping into any Four Seasons the passion is tangible. And a big part of this is due to the people. How does Four Seasons continue to foster this customer-centric spirit? By empowering its employees to go out of their way to create outstanding experiences.

A partner for six years, Four Seasons relies on Medallia’s platform to manage experiences across all properties and empower its people with customer data to make improvements. Read more to learn how an award winning program and one of the most storied brands uses customer feedback to empower employees and drive innovations into the business.

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