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Case Study

Sephora raises client loyalty by 3%

Propelled by its dual focus on the customer and innovation, Sephora decided to implement a customer loyalty program that would make its renowned customer experience even better. Learn how Medallia’s customer loyalty program helped Sephora achieve:

-Client Loyalty Index up 3%, to 82.88%, less than a year after implementation

-Real-time customer feedback: a customer response is accessible within less than 30 minutes of the customer submitting the online survey

-Average user now logs in two to three times more often than before introduction of program

-Receipt-based survey response rate reached leading rate of over 3% of all transactions