The Power of Experience Analytics
November 9
Analytics Today vs. the Future: Optimizing for Impact
Bill Staikos
Senior Vice President, Industry Solutions, Medallia
Evan Albert
Director of Measurement and Data Analytics, VA, VEO, EMD, U.S. Department of Veterans Affairs (VA)
Henry Goldberg
Head of Research and Insights, Global CX, Twitter
Rick Sletering
Senior Manager, CEX Insights, Liberty Global
Bath Fitter: Understanding Customer Sentiment to Optimize Front-Line Interaction
Melissa Zaino
Director of Customer Experience, Bath Fitter
Naavica Adunur
Product Marketing Manager, Medallia
CIBC: Analytics with Purpose: Empowering CIBC’s Front-Line
Thomas Galbraith
Senior Manager, Client Experience Insights & Analytics, CIBC
Alex Martell
Solutions Consultant, Medallia
HP: Empowering Analytics to Scale Product Innovation
Janet Clay
Lead Program Manager, Customer Experience, HP
Marv Storey
Solution Principal, Medallia
Hyatt: How Hyatt Delivers Care at Scale Through Analytics
Brandon Stroschein
Director, Consumer Insights & Strategy, Hyatt
Ben Hanson
Director, Sales & Account Management, Medallia
Meta: How Analytics can Supercharge CX Culture and Accountability
Pegah Valeh
Head of Global CX, Reality Labs, Meta
Eric Ullman
Group Director, CX Advisory, Medallia
Radisson Hotel Group: Digital Personalization - Creating Trust and Loyalty Through Relevant Experiences
Miguel Molina Alén
Director CRO & Personalization, Radisson Hotel Group
Sheila Mulrooney
Product Marketing Manager, Medallia
RingCentral: Unsolicited Feedback: Discovering the Voice of the Silent Majority
Joan Nocon
Director, Voice of the Customer, RingCentral
Tim Wilbourn
VP of Critical Accounts Program, Head of VOC, RingCentra
Alex Martell
Solutions Consultant, Medallia
Scotiabank: Customer Differentiation: Using Analytics to Optimize Experiences for High-Value Customers
Jimena Baripatti
Senior Business Development Manager, Scotiabank
Ryan Parkinson
Director, Global Customer Experience, Scotiabank
Sarah Raposo
Director, Professional Services (Canada), Medallia
Twitter: Listening to the Real Voice of the Customer
Dimitri Collins-Elder
Senior Business Development Manager, Twitter
Nelson Ng
Director of Product Management, Medallia
