The Power of Experience Analytics

November 9

Analytics Today vs. the Future: Optimizing for Impact

Bill Staikos
Senior Vice President, Industry Solutions, Medallia

Evan Albert
Director of Measurement and Data Analytics, VA, VEO, EMD, U.S. Department of Veterans Affairs (VA)

Henry Goldberg
Head of Research and Insights, Global CX, Twitter

Rick Sletering
Senior Manager, CEX Insights, Liberty Global

Bath Fitter: Understanding Customer Sentiment to Optimize Front-Line Interaction

Melissa Zaino
Director of Customer Experience, Bath Fitter

Naavica Adunur
Product Marketing Manager, Medallia

CIBC: Analytics with Purpose: Empowering CIBC’s Front-Line

Thomas Galbraith
Senior Manager, Client Experience Insights & Analytics, CIBC

Alex Martell
Solutions Consultant, Medallia

HP: Empowering Analytics to Scale Product Innovation

Janet Clay
Lead Program Manager, Customer Experience, HP

Marv Storey
Solution Principal, Medallia

Hyatt: How Hyatt Delivers Care at Scale Through Analytics

Brandon Stroschein
Director, Consumer Insights & Strategy, Hyatt

Ben Hanson
Director, Sales & Account Management, Medallia

Meta: How Analytics can Supercharge CX Culture and Accountability

Pegah Valeh
Head of Global CX, Reality Labs, Meta

Eric Ullman
Group Director, CX Advisory, Medallia

Radisson Hotel Group: Digital Personalization - Creating Trust and Loyalty Through Relevant Experiences

Miguel Molina Alén
Director CRO & Personalization, Radisson Hotel Group

Sheila Mulrooney
Product Marketing Manager, Medallia

RingCentral: Unsolicited Feedback: Discovering the Voice of the Silent Majority

Joan Nocon
Director, Voice of the Customer, RingCentral

Tim Wilbourn
VP of Critical Accounts Program, Head of VOC, RingCentra

Alex Martell
Solutions Consultant, Medallia

Scotiabank: Customer Differentiation: Using Analytics to Optimize Experiences for High-Value Customers

Jimena Baripatti
Senior Business Development Manager, Scotiabank

Ryan Parkinson
Director, Global Customer Experience, Scotiabank

Sarah Raposo
Director, Professional Services (Canada), Medallia

Twitter: Listening to the Real Voice of the Customer

Dimitri Collins-Elder
Senior Business Development Manager, Twitter

Nelson Ng
Director of Product Management, Medallia