Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
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Enterprise-Grade Platform

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Impact the world beyond your own
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Follow our AI experience innovations
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Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
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Expand your program with flexible pricing
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Keep your business data safe and compliant
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Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
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Employee listening and activation solutions
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Improve agent engagement and optimize service quality
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MEDALLIA EXPERIENCE ORCHESTRATION

Continuous Customer Engagement

Deliver relevant end-to-end experiences leveraging the valuable insights your brand has accumulated about each individual in the moment

Next Best Experience at Scale

Always-on experience automation

Deliver in-the-moment actions designed to promote individualized experiences

Centralized experience orchestration

Align your organization around customer intent based on a deep understanding of their experiences

Omnichannel engagement

Never miss an opportunity to meet customers where and when they prefer to engage

Continuous relevant conversations

Let real-time customer intent guide brand engagement with each individual

Unified customer-centricity and improved financial performance

Work with your business partners and governance organization to create individualized experiences that prioritize relevant service, enrichment, and sales delivery. By focusing the organization on a centralized experience personalization strategy, you can foster long-lasing brand loyalty, optimize wallet share, and reduce cost-to-serve.

Improved customer experience and organizational efficiency

Centralize your organization’s approach to promote cross-functional collaboration, bringing together technology, culture, and process. Prioritize the next-best experience based on individualized intent, balancing customer needs against organizational goals

Instant unified omnichannel

Know who you are talking to, what they want to do, how they like to engage, and where they have been prior to their current interaction. This knowledge empowers your brand to have flowing, relevant conversation with customers, designed to adapt to their real-time needs in their preferred channel.

Infographic

What CX Owners Need to Know About Experience Orchestration

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