Understand each visitor and meaningfully interact with them. By analyzing and scoring visitor experiences in real time, Medallia alerts you when users are feeling frustrated, engaged, and everything in between. 

Use this intelligence to trigger real-time interactions that make sense for each visitor, like a promo code for highly engaged buyers, or a live chat in a moment of confusion.

Quickly build real-time survey programs that make a difference. With Medallia’s self-service interface, you can create robust triggering logic and start capturing feedback immediately. 

Combine real-time triggering logic with any existing rules in your program to avoid survey fatigue and establish a trusted dialogue with your customers.