MEDALLIA AGENT CONNECT

Gain Visibility Into Performance

Take action to exceed customer expectations.

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For Agents

Share real-time customer feedback directly with your agents to empower and motivate them to bring their “A” game to every customer interaction.

For Team Leads

Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching.

For Executives

Whether your service center sits in-house or you use a BPO, easily access insights to understand how your entire service organization is performing.

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