Share real-time customer feedback directly with your agents to empower and motivate them to bring their “A” game to every customer interaction.
MEDALLIA AGENT CONNECT
Gain Visibility Into Performance
Take action to exceed customer expectations.
For Team Leads
Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching.
Whether your service center sits in-house or you use a BPO, easily access insights to understand how your entire service organization is performing.