Agent turnover has reached an alarming rate. The average attrition rate in contact centers is between 30 and 45%. Not only is this significantly higher than most other industries, but the average cost to hire and onboard a new agent is $15,000. Your agents are your most valuable asset, so it’s crucial to create an environment that keeps them engaged and happy.
Why Medallia
Why Medallia
Learn how partnering with us can transform your business — for both customers and employees.
Success Stories
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Enterprise-Grade Platform
Explore all features and benefits
World-Class Service
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AI Leadership
Follow our AI experience innovations
Global Impact
Improve the world beyond your own
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Platform
Medallia Platform
Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture
Collect every signal for more meaningful data
Administration
Run complex, global programs with self-service
Role-Based Reporting
Close the loop and drive action quickly
AI & Analytics
Uncover essential insights from every interaction
Integrations
Easily share data across systems and teams
Pricing
Expand your program with flexible pricing
Enterprise-Grade Security
Keep your business data safe and compliant
Solutions
Resources
MEDALLIA AGENT CONNECT
Reduce Agent Attrition
Get the tools to engage, empower, and retain your agents.
Retain Your Agents
Empower Agent Autonomy
Agent Connect provides agents with a constant flow of customer feedback on their own stream and performance dashboard. Not only does this keep them engaged throughout the day, but it also helps team leaders deliver more effective coaching.
Recognize Agent Performance
Don’t let good work go unnoticed. Leverage Agent Connect’s recognition and rewards features to turn positive customer feedback into agent rewards, social media shoutouts, and internal praise.