Introducing Voice of the Customer to
The Internet of Things
IoT offers new capabilities to sense and control physical products and real-world experiences. CIOs and CX pros need each other’s help to weave relevant context and control available from IoT sources into customer journeys.
Boost CX Quality by Using IoT Customer Journeys, Forrester Research Inc., Mar. 2018
Intelligently engage your customers about their experiences through any connected device.
Discover how Medallia Digital Anywhere strengthens customer intelligence and creates amazing moments that show you care about every experience.
Segment and collect feedback through any internet-connected device or platform, no matter where your customers are.
Unify feedback with machine-generated device data to drive automated device improvements, operational efficiency, and personalized services.
Centrally build survey content and targeting logic, applied in real-time to reduce IT burden and enable rapid CX innovations, all self-serve.
Medallia Digital Anywhere can be implemented in skills for smart speakers like Amazon Alexa-enabled devices or Google Home to better understand device-integrated experiences