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Action Intelligence

Identify Customers in Need of Attention and
Surface the Most Actionable Feedback

Action Intelligence uses the power of Athena artificial intelligence to automate high-effort, high-impact tasks such as risk detection and suggestion mining.

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Know Where to Focus and Drive Impact

Identify customers at risk of leaving, potential detractors, and others in need of immediate attention with greater accuracy than scores alone. Alert CX teams and frontline employees of customers at risk and prioritize follow-up action.

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Find the Most Actionable Suggestions for Improvement

Automatically discover suggestions and ideas within individual customer and employee feedback. Focus employee attention on the actions likely to have the greatest impact on customer satisfaction.

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Identify the Most Common Actionable Feedback

Action Intelligence will automatically group similar suggestions in customer feedback, showing which suggestions are most popular and will have the most impact on CX.

Related Resources

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