Identify Customers in Need of Attention and
Surface the Most Actionable Feedback
Action Intelligence uses the power of Athena artificial intelligence to automate high-effort, high-impact tasks such as risk detection and suggestion mining.
Identify customers at risk of leaving, potential detractors, and others in need of immediate attention with greater accuracy than scores alone. Alert CX teams and frontline employees of customers at risk and prioritize follow-up action.
Automatically discover suggestions and ideas within individual customer and employee feedback. Focus employee attention on the actions likely to have the greatest impact on customer satisfaction.
Action Intelligence will automatically group similar suggestions in customer feedback, showing which suggestions are most popular and will have the most impact on CX.
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