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Learn From Experience Leaders

Best in class experience leaders giving practical advice. Brought to you in a self paced format.
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Theresa Marwah
Conducting Virtual Video Research
Theresa Marwah, Technology Lead, Research Ops
David Price
Bank of America
Improving Processes for Teammates through the Power of Their Feedback
David Price, Academy Operations and Integration Manager
Jeff Walker
Canadian Automobile Association
Challenging the "Fake News" in Organizational Culture
Jeff Walker, Chief Strategy Officer, Canadian Automobile Association (CAA)
Brett Wilps
Dick’s Sporting Goods
Combining the Power of Medallia and Adobe Analytics to Optimize Digital Experiences
Brett Wilps, Senior E-Commerce Experience Analyst
Lisa Duran
Inception Fertility
Transforming Hearts and Minds to Create Wow Experiences
Lisa Duran, Chief Experience Officer
Michael Renfrow
U.S. Department of Veterans Affairs
Utilizing the Voice of the Customer to Improve Patient Experience
Michael Renfrow, Deputy Director for Patient Experience
Guilherme Kolberg
XP Inc. Brazil
Building a CX Team
Guilherme Kolberg, Head of Customer Experience