
Learn From Experience Leaders
Best in class experience leaders giving practical advice. Brought to you in a self paced format.

T-Mobile Crowdicity
Improve your employee and customer experiences through crowdsourcing
Jeff Whitney, Senior Program Manager

7-Eleven
Improving the Service Experience
Michelle Brigman, Director of Customer Experience

Alzheimer’s Society
Innovating with Diverse and Inclusive Voices
Simon Lord, Innovation Programme Manager

Atlassian
Conducting Virtual Video Research
Theresa Marwah, Technology Lead, Research Ops

Atrium Health
Modernizing Healthcare Experience for Patients and Caregivers
Tom Laymon, Senior Vice President – Chief of Care, Delivery Operations
Liz Huggins, Assistant Vice President

BT
Blazing a Trail in Employee Engagement Approach
Neynes Ladha, Digital Solutions Service and Improvement Director, BT

Canadian Automobile Association
Challenging the "Fake News" in Organizational Culture
Jeff Walker, Chief Strategy Officer

Capital One
Using AI to Help Customers
Anne Louise Mason, Consumer Intelligence

Cartier
Medallia Talks - Thomas Davis, Cartier
Thomas Davis, Global Operations Director, Cartier

Deliveroo & Zurich Insurance
Going Above and Beyond Customer Expectations in a Digital World
Clairy Moraitou, Global Head of Insights & Data Analytics, Zurich Insurance John White, Head of CX, Deliveroo

DICK’S Sporting Goods
Combining the Power of Medallia and Adobe Analytics to Optimize Digital Experiences
Brett Wilps, Senior E-Commerce Experience Analyst

Fidelity International
Creating a Culture of Customer Obsession
Stella Creasey, Head of Voice of the Client, Fidelity International

Home Depot, Pizza Hut, Wyndham Hotels & Resorts
Go Contactless with Confidence

HP
Engineering Amazing Experiences
Mike Nash, Chief Technologist and VP, Customer Experience and Portfolio Strategy, Personal Systems

Inception Fertility
Transforming Hearts and Minds to Create Wow Experiences
Lisa Duran, Chief Experience Officer

Johnson & Johnson
Making the Information Technology Experience Matter
Tara O’Brien, Director, Global Service Desk & Anthony Pacitti, Manager, End User Experience

LuxMed
Creating a Patient Centric Culture at LuxMed
Michal Dubno, CX Executive, LuxMed

Noodles & Company
Leading Through Change with Customer Insights
Stacey Pool, CMO

Northwestern Medicine
Driving Engagement in an Ever-Changing Landscape
Stratis Baheveolos, Vice President, Engagement

PayPal, Portland General Electric, Aaron’s
Digital Disruption: Deliver the Online Experiences Your Customers Deserve

Premera
Tipping Point: Customer Experience and the Payer Industry
Steven Carleton, Vice President of Customer Experience

Rent-A-Center
Text Analytics: What Your Customers Are Really Telling You
Mark DeLembo, Director of Customer Experience

Sam’s Club
Using Self-Service to Drive Member Experience, Innovation & Business Impact
Tony Lee, Member Experience Insights

T-Mobile
Focused Feedback at the Speed of Business
Susanna Hadley, CCXP, Sr. Manager, Frontline Experience Program Management Operations

U.S. Department of Veterans Affairs
Utilizing the Voice of the Customer to Improve Patient Experience
Michael Renfrow, Deputy Director for Patient Experience

Vanguard
Investing in Digital to Drive Omni-channel Client Experience
Clark Hoober, Customer Experience Journey Owner

Verisure
Investing in Digital to Drive Omni-channel Client Experience
Clark Hoober, Customer Experience Journey Owner

Vodafone & Santander
In Conversation with Vodafone and Santander
Gianluca Pasquali, Vodafone and Saj Arshad, Santander

XP Inc. Brazil
Building a CX Team
Guilherme Kolberg, Head of Customer Experience