Medallia MasterCast

Learn From Experience Leaders

Best in class experience leaders giving practical advice. Brought to you in a self paced format.

Upcoming Sessions

T-Mobile Crowdicity

Improve your employee and customer experiences through crowdsourcing

Jeff Whitney, Senior Program Manager


Improving the Service Experience

Michelle Brigman, Director of Customer Experience

Alzheimer’s Society

Innovating with Diverse and Inclusive Voices

Simon Lord, Innovation Programme Manager


Conducting Virtual Video Research

Theresa Marwah, Technology Lead, Research Ops

Atrium Health

Atrium Health

Modernizing Healthcare Experience for Patients and Caregivers

Tom Laymon, Senior Vice President – Chief of Care, Delivery Operations

Liz Huggins, Assistant Vice President


Blazing a Trail in Employee Engagement Approach

Neynes Ladha, Digital Solutions Service and Improvement Director, BT

Canadian Automobile Association

Challenging the "Fake News" in Organizational Culture

Jeff Walker, Chief Strategy Officer

Capital One

Using AI to Help Customers

Anne Louise Mason, Consumer Intelligence


Medallia Talks - Thomas Davis, Cartier

Thomas Davis, Global Operations Director, Cartier

Deliveroo & Zurich Insurance

Going Above and Beyond Customer Expectations in a Digital World

Clairy Moraitou, Global Head of Insights & Data Analytics, Zurich Insurance John White, Head of CX, Deliveroo

DICK’S Sporting Goods

Combining the Power of Medallia and Adobe Analytics to Optimize Digital Experiences

Brett Wilps, Senior E-Commerce Experience Analyst

Fidelity International

Creating a Culture of Customer Obsession

Stella Creasey, Head of Voice of the Client, Fidelity International

Home Depot, Pizza Hut, Wyndham Hotels & Resorts

Home Depot, Pizza Hut, Wyndham Hotels & Resorts

Go Contactless with Confidence


Engineering Amazing Experiences

Mike Nash, Chief Technologist and VP, Customer Experience and Portfolio Strategy, Personal Systems

Inception Fertility

Transforming Hearts and Minds to Create Wow Experiences

Lisa Duran, Chief Experience Officer

Johnson & Johnson

Johnson & Johnson

Making the Information Technology Experience Matter

Tara O’Brien, Director, Global Service Desk & Anthony Pacitti, Manager, End User Experience


Creating a Patient Centric Culture at LuxMed

Michal Dubno, CX Executive, LuxMed

Noodles & Company

Leading Through Change with Customer Insights

Stacey Pool, CMO

Northwestern Medicine

Driving Engagement in an Ever-Changing Landscape

Stratis Baheveolos, Vice President, Engagement

PayPal, Portland General Electric, Aaron’s

PayPal, Portland General Electric, Aaron’s

Digital Disruption: Deliver the Online Experiences Your Customers Deserve


Tipping Point: Customer Experience and the Payer Industry

Steven Carleton, Vice President of Customer Experience


Text Analytics: What Your Customers Are Really Telling You

Mark DeLembo, Director of Customer Experience

Sam’s Club

Using Self-Service to Drive Member Experience, Innovation & Business Impact

Tony Lee, Member Experience Insights


Focused Feedback at the Speed of Business

Susanna Hadley, CCXP, Sr. Manager, Frontline Experience Program Management Operations

U.S. Department of Veterans Affairs

Utilizing the Voice of the Customer to Improve Patient Experience

Michael Renfrow, Deputy Director for Patient Experience


Investing in Digital to Drive Omni-channel Client Experience

Clark Hoober, Customer Experience Journey Owner


Investing in Digital to Drive Omni-channel Client Experience

Clark Hoober, Customer Experience Journey Owner

Vodafone & Santander

In Conversation with Vodafone and Santander

Gianluca Pasquali, Vodafone and Saj Arshad, Santander

XP Inc. Brazil

Building a CX Team

Guilherme Kolberg, Head of Customer Experience