Dogs, DJs, and Data: Why Experience ’26 Is the Best CX Event of the Year

If you attend just one customer experience event this year, make it Experience ‘26! You’ll be in the smartest room in CX, all while enjoying five-star accommodations. 

Unparalleled networking opportunities. The chance to ask CX experts anything, and get the unvarnished truth. Insights you can actually use to make the lives of your customers better, and deliver business impact that proves your worth. That’s what you can expect when you attend Experience ‘26. 

Plus, a whole lot more.

Attendees come for sessions that give a play-by-play on measuring CX ROI with real-world examples, and show how category leaders (like Verizon, Mazda, and Hyatt) are breaking down silos for a greater impact. (Peruse the full list of sessions here, and you’ll see what we mean.)

They also come to learn from and connect with global leaders from Bank of America, Mayo Clinic, Kantar, and more.

But that’s not all. There’s also the magic that happens between the sessions. 

Experience combines high-impact learning with a lot of fun, offering a rare chance to recharge and connect with over 1,500 peers in a luxury setting. 

This isn’t just a conference: This is the smartest room in CX. 

What makes Medallia Experience the best customer experience event?

The Venue & Vibe

The Wynn Las Vegas Resort is the picture-perfect backdrop for Experience. This resort offers five-star accommodations, where attendees can let loose and unwind between sessions and after the conference events.

This is the epicenter of the CX renaissance—a place for fresh tech and real answers.

Last year’s participants couldn’t stop buzzing about this conference:

“I get treated like a VIP when I am here.”

“The networking opportunities and the learning experience is phenomenal.” 

“There’s fun, there’s people, there’s networking, I get to learn, and just hang out.”

Watch our 2025 recap video for a behind-the-scenes look at Medallia Experience, and hear what past participants say are the top highlights of the event.

1:1 Time with Your Tribe

From the Welcome Reception to the final goodbyes as we close out Experience ‘26 at XS Nightclub at the Wynn, there will be no shortage of opportunities to meet and connect with your people.

• Join industry networking sessions with leaders from across verticals like retail, healthcare, and finance
• Book 1-1 time with one of Medallia’s CX, EX, or product experts for new perspectives and hands-on solutions to your biggest challenges
• Wander the Experience Exhibit Hall and mingle in the hallways between sessions—that’s when networking happens organically, connections that stick are made, and you’ll find the minds that are moving the industry
• Get to know our ecosystem of partners who will be on hand to help you elevate your experience strategy

Nights to Remember

When the Training Labs and sessions wrap up each day, that’s when you’ll get to experience the best of Vegas, where the night life shines.

We’ve got three evenings of one-of-a-kind events lined up, offering plenty of ways to build connections and make memories, while enjoying views of the famous Sphere. 

• Global Street Fair Welcome: This world food tour serves up the bold cuisines of four iconic cities, immersive experiences, and keepsakes
• Expalooza: Interactive activations, headliner beats, and custom SWAG await at this festival set under a neon moon
• Queen of Hearts Masquerade: For our last bash, it’s all red, black, and masks plus glam, mischief, and unforgettable moments at a top-rated, upscale nightclub

Moments of Joy

Sometimes you need to step away from the data. That’s why we’ve put together a thoughtful collection of fun activities to help you decompress throughout the event. Be sure to check out some of our favorites.

• The Dog Park: Join the pack! We’ve created a designated area to hang out with dogs—for a cute and cuddly break from learning.
• The Need for Speed: Get behind the wheel of one of our McLaren Racing Simulators to get your heart pumping and enjoy a thrilling jolt of adrenaline.
• The Retail Therapy: Shop the Medallia Market, which brings together favorite brands like Disney, Vuori, and Kate Spade.

What are you waiting for?

In case you couldn’t tell, this isn’t your average customer experience conference. The difference is in the details, from the speakers and the venue to the networking, nightlife, and thoughtful activities. 

Experience is where you’ll find insights you can’t Google and moments you can’t miss. But don’t keep it to yourself! Bring the whole team, because the fun is better shared! Register now to attend this year’s hands-down best customer experience event, taking place February 10–12, 2026.