Ride the Wave with Medallia

The leader in customer feedback management, Medallia champions the champions: Sarah Hauser, Guinness World Record holder for Largest Wave Windsurfed, 3x overall winner of the International Windsurfing Tour, and 2x winner of windsurfing's most prestigious contest, the Aloha Classic.

Medallia Named The Leader in The Forrester Wave™: Customer Feedback Management, Q1 2023

Medallia, Inc. has been recognized as the Leader in The Forrester Wave™: Customer Feedback Management, Q1 2023. This year's report evaluated nine service providers against 31 criteria, grouped into three categories: Current Offering, Strategy, and Market Presence.

Medallia was named the sole leader in the report, receiving the highest score in 24 of 31 criteria, including Solicited Feedback Mechanisms, Community Engagement, Adoption, Natural Language Processing (NLP), and Systemic CX Improvement.

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Ride the Wave with Medallia

Delivering an exceptional customer experience is a lot like windsurfing. To catch the biggest waves, you have to be committed, able to adapt to changing conditions, and ready to act quickly. Every wave you catch is an opportunity to deliver an exceptional experience. Every moment matters. With Medallia, you don’t have to navigate the waters alone. Seize every opportunity and ride the wave with Medallia, The Leader in Customer Feedback Management

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Medallia Named a Leader in The Forrester Wave™: People-Oriented Text Analytics Platforms, Q2 2022

Learn why Medallia has been recognized as a Leader in The Forrester Wave™: People-Oriented Text Analytics Platforms, Q2 2022.

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Overview

Medallia Experience Product Tour

See how you can capture all of your Customer and Employee feedback, uncover meaningful insights, and drive accountability and action across your business.

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Guide

The Executive's Guide to Driving More Profitable Growth

Find out how to uncover new opportunities and unlock greater value through a fully connected customer experience.

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Keep your customers coming back for more with Medallia’s award-winning experience platform

Medallia’s leading CX platform captures every pulse along the customer journey, uncovers meaningful insights from every interaction, prioritizes and automates actions in real-time to increase customer loyalty and trust.

Broadest feedback collection in the market powering complete and continuous insights - all in one place
AI & ML based-approach that prioritizes actions and predicts behavior at massive scale
Actionable insights for everyone, from the frontline to the C-Suite
Built to support global programs that scale locally

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More ways Medallia can help

Personalize Digital Experiences

Combine digital experience analytics with customer feedback to create more personalized interactions

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Remove customer friction from contact centers

Elevate your support experience with conversation intelligence, agent coaching, QA, and support effectiveness.

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Extend your team with our in-house market research agency

Cut down on research timelines with the help of our experts and suite of research technology.

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Employee Listening & Activation

Harness employee insights on how to improve CX and understand how their experiences impact customers.

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Ride the Wave with Medallia

Medallia Named The Leader in The Forrester Wave™: Customer Feedback Management, Q1 2023