Glossary
Expected wait time (EWT)
contact center
This is the average time companies may inform customers that they may have to wait on hold or in a customer service queue before receiving a response from a contact center agent.
Experience 101
Platform
Company
Resources
Copyright © 2023. Medallia Inc. All rights reserved.
© Medallia®, the Medallia logo, and the names and marks
associated with Medallia’s products are trademarks of Medallia and/or
its affiliates. Net Promoter, Net Promoter Score and NPS are
registered trademarks of Bain & Company, Inc., Fred Reichheld and
Satmetrix Systems, Inc. All other trademarks are the property of their
respective owners.