Why Medallia

Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.

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Platform

Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data

Administration

Run complex, global programs with self-service

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Close the loop and drive action quickly

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Uncover essential insights from every interaction

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Easily share data across systems and teams

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Expand your program with flexible pricing

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Overview

Customer Experience Management

Digital Experience

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Employee listening and activation solutions

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Experience 2024

See the exciting new releases from the keynote.

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Glossary

Experience 101 > Glossary > Chatbot

Chatbot

digital experience

An AI-powered messaging tool used on websites and apps to provide users with automated self-service and customer support. These solutions can provide answers to FAQs, share resources and information, search for content, and help connect customers to frontline agents.

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