Channel silos

contact center

customer experience

The presence of gaps or inconsistent experiences between distinct customer channels such as a company app that says one thing and a company website that says another which can lead to a poor customer experience, higher costs, and lower conversions.

Experience 101

Platform

Company

Resources

© Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia and/or its affiliates. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are the property of their respective owners.