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PEXA provides top notch member experiences through feedback

pexa big

Property transactions

>3 million

Members

>8,000

NPS increase

20 points

“PEXA is committed to delivering seamless property settlements for all of our network. We pride ourselves on being member-first – and utilising Medallia enables us to deliver on this. By providing our members with multiple feedback channels and literally putting this feedback in the hands of all our staff with the Medallia app, we’re able to identify pain-points at speed, and action them accordingly. Medallia is proving to be a pivotal tool for PEXA as we work to continuously enhance our member’s user experience.”
Lisa Dowie
Chief Customer Officer, PEXA

Anna Hardie Head of Customer Engagement, PEXA

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