Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
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Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
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Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
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Easily share data across systems and teams
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Expand your program with flexible pricing
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Keep your business data safe and compliant
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Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
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Employee listening and activation solutions
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Improve agent engagement and optimize service quality
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Customer Experience Management Training

Customer Experience Management Training

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Accelerate your organization’s ability to anticipate and adapt to customer needs

In today’s information-rich and high-expectation environment, extracting insights from customer feedback and behavioral signals is critical. But insights only make an impact when you take action on them. Coming soon, a new suite of courses and certification by Medallia Institute will teach you and your team proven approaches for driving successful customer experiences.

  • Build a comprehensive view of customer experiences
  • Turn customer experience signals into insights
  • Engage teams around the customer’s needs
  • Take action on customer insights to innovate and adapt