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< Blog

Solution Spotlight

October 23, 2025

Solution Spotlight

New Frontline-Ready AI™ Innovations: Empower Every Team to Act Faster
Did you miss Medallia’s Fall 2025 Release webinar? Here’s the overview of our powerful new features that eliminate guesswork and…

September 23, 2025

Solution Spotlight

Scaling GenAI for Enterprise CX with Frontline-Ready AI™
Popular generative AI tools such as ChatGPT and Gemini are helping customer experience, but they are unsuited for large-scale CX…

November 8, 2024

Solution Spotlight

Driving CX Forward: A Quick Guide to Medallia Market Research Services
Discover the types of market research services and solutions you need to meet your company’s CX objectives — and how…

October 28, 2024

Solution Spotlight

What Is Responsible AI?
Discover the principles and ethical frameworks of responsible AI — and how Medallia governs its AI technology.

January 26, 2023

Solution Spotlight

From Insights to Action: Why Analytics Reporting Should Be Personalized, Easy, and Collaborative
To solve issues quickly, organizations need to uncover the right insights for everyone from executives to the front lines —…

October 17, 2022

Solution Spotlight

4 Ways to Analyze Customer & Employee Behavior with Medallia’s Automated Scoring
Empower employees to focus on the parts of their job that require empathy, emotional intelligence, and in-depth analysis instead of…