Top Customer Experience Conferences to Attend in 2026

Which 2026 customer experience conferences should industry professionals plan to attend? Here’s our list of top CX conferences, including our own Medallia Experience ‘26.

This article includes:

• 25+ CX conferences located in person all over the world, as well as events that offer virtual streaming
• Smaller, more intimate gatherings capped at 250 guests, as well as large-scale summits that attract thousands of participants
• Popular annual customer experience conferences from industry leaders like Medallia, Forrester, Adobe, Salesforce, and Customer Contact Week

Every year, some of the world’s most ambitious, curious, and innovative customer experience (CX) professionals come together to network, learn from each other, share best practices, gain insights about effective CX strategies, and discover the latest CX technologies at customer experience conferences all over the globe. 

Whether you’re searching for your first CX event or looking to add new gatherings to your calendar, we’ve put together a list of the best customer experience conferences to attend in 2026.

The Best Customer Experience Conferences in 2026 (by Date)

February 2026

Medallia Experience ‘26 

Dates: February 10-12, 2026

Location: Las Vegas, Nevada

This year’s Experience ‘26, Medallia’s flagship annual conference, features five focused tracks, designed to move you and your business forward:

• The new CX playbook: Find out how continuous listening, real-time understanding, and team wide action are rewriting customer experience best practices and success. 
• The digital advantage: These sessions will help you leverage digital experiences to enhance the larger customer journey. 
• The power in conversations: See how leading brands are turning frontline moments into enterprise-wide momentum.
• The experience multiplier: Discover how AI is more than insight at speed, it can guide teams to take the right actions, responsibly and strategically. 
• Leading the shift: Learn how to make CX everyone’s business to drive company-wide change.

This year’s speakers include Mayo Clinic Laboratories, Verizon Business, CIBC, Albertsons, and The Venetian Resort. Past speakers and attendees have included leaders from brands such as Meta, Pfizer, Dick’s Sporting Goods, IHG Hotels & Resorts, and Capital One. The event offers inspiration, practical solutions, and mentoring from industry icons sharing game-changing strategies for experience management. 

The Future of CX Expo 

Dates: February 10-12, 2026

Location: Fort Lauderdale, Florida

The Future of CX Expo promises the chance to engage with influential CX executives, thought leaders, innovators, and industry experts and get demo sessions of the latest CX tech stack solutions. Last year’s event featured keynote speakers from Amazon Web Services and IBM, a networking party, an AI in CX roundtable, and sessions that explored how to deliver measurable ROI, taking steps to ensure CX security, and how generative AI solutions are transforming businesses. 

CX USA Exchange 

Dates: February 25-26, 2026

Location: Fort Lauderdale, Florida

The 2026 CX USA Exchange is an invite-only event for senior customer experience leaders from top industries, such as retail, financial services, travel, technology, and telecommunications. With speakers from renowned brands, the event is designed for leaders committed to shaping the future of CX excellence. Those interested can request an invitation. Past events have featured top executives from companies like Walgreens, Spotify, and Citi.

March 2026

Customer Support Summit Series

Dates: March 10-11, 2026; TBD; TBD

Location: New York, New York; London, England; San Francisco, California

This global series of CX events from the network for customer success and support professionals, Customer Success Collective, is focused on helping companies get ahead in a customer support environment powered by AI, with the first conference kicking off in New York and summits convening in San Francisco and London later in the year. 

Past speakers have included customer support and customer experience leaders from Rakuten, Typeform, and Microsoft. The 2026 agenda for the New York conference includes sessions related to:

• Agent retention, training, and development
• Harnessing customer feedback to drive improvements
• Leveraging AI and automation to streamline processes without compromising empathy and personalization

Chief Customer Officer Summit

Date: March 11, 2026

Location: New York, New York

This one-day CX conference, also hosted by Customer Success Collective, brings together leading chief customer officers (CCOs) to shape how companies leverage AI, emerging technologies, and industry innovations to increase the strategic value of brands’ customer strategies. Highlights from the 2026 Chief Customer Officer Summit agenda include sessions that will help attendees:

• Drive value realization
• Crush customer churn
• Balance embracing automation while maintaining human-centricity

CX Summit at Succeet 2026

Dates: March 18-19, 2026

Location: Frankfurt, Germany

Created for CX management professionals and market research decision makers, Succeet brings together 3,000 participants, includes 150 presentations, and features over 130 exhibitors, including market research agencies, data analytics firms, and CX solution providers. Attendees will gain insights into the latest trends through panel discussions, workshops, and live presentations.

CCW Digital Australia & New Zealand 

Dates: March 18-19, 2026

Location: Sydney, Australia

Customer Contact Week Digital serves as an online hub for insights on customer service and contact center operations and also hosts major annual customer experience management conferences where top industry experts share their expertise. This flagship Customer Contact Week event for Australia and New Zealand connects contact center, CX, and digital transformation leaders in the region and features speakers from companies like Allianz Australia and P&N Bank. The theme of CCW ANZ 2026? Shaping seamless, intelligent, deeply human contact center and customer experiences. 

April 2026

CX Leaders Advance 2026 

Dates: April 27-29, 2026

Location: Toronto, Ontario

CX leaders from various sectors, including healthcare, corporate, government, and nonprofits, gather for three jam-packed days of learning and networking at this conference from the Customer Experience Professionals Association. Get insights, best practices, and learning opportunities tailored to those who shape and manage CX strategies and initiatives. 

Adobe Summit 

Dates: April 19-22, 2026

Location: Las Vegas, Nevada

Adobe Summit, one of Adobe’s premier annual events, focuses on all things customer experience marketing. To get a sense of what this CX conference has to offer, check out the keynotes and sessions from Adobe Summit 2025, which are now available to watch on demand. The most recent event featured leaders from Adobe, JPMorganChase, and The Coca-Cola Company and covered a range of topics, such as:

• Revolutionizing customer experiences with agentic and generative AI
• How modern AI-powered tools are empowering teams to drive marketing agility and scale
• Enabling intelligent activation at scale with AI in real time

Customer Service & Experience West 2025 

Dates: April 21-22, 2026

Location: San Diego, California

Bringing over 250 CX leaders together to explore key trends in CX, the Customer Service & Experience West 2025 conference gives attendees insights into data-driven strategies and improving customer and employee experiences. In 2026, the event is focused on helping teams move beyond AI hype to implement concrete strategies that will deliver actual value. 

The most recent event attracted decision makers from Netflix, Verizon, Amazon, LEGO, and more and featured speakers from companies like CVS Health, Dairy Queen, and The Hershey Company. 

May 2026

CXS: Customer Experience Strategies Summit 

Date: May TBD, 2026 

Location: Toronto, Ontario and online

Over the years, this dynamic summit, available both virtually and in-person, has offered attendees valuable insights on topics ranging from using CX as a proactive revenue-driving powerhouse to transforming your AI-powered personalization strategies with cutting-edge methodologies. Participants have had the chance to get best practices from companies like Paramount, HP, NBA, McDonald’s, TikTok, and others on boosting customer lifetime value, fostering empathetic communication, and driving business growth through improved CX strategies.

In 2026, Customer Experience Strategies Summit promises to offer:

• Interactive sessions and roundtable discussions
• Curated breakout opportunities
• Face-to-face networking
• Virtual streaming
• A breakfast, lunch, and evening drinks reception

June 2026

FCXC 

Dates: June 2-4, 2026

Location: TBD

The franchise experience touches consumers, franchisees, and employees. Held annually, the Franchise Customer Experience Conference is the go-to event for marketers, operations, and tech professionals to get insights on how to elevate all of these key experiences as well as network and learn about the latest CX technology solutions.

Salesforce Connections 2026 

Dates: June 3-4, 2026

Location: Chicago, Illinois and online

Salesforce’s Connections is an annual event held both in-person and online, drawing 10,000 customer-focused professionals from various industries. The event is designed to help brands build lasting customer relationships, with past sessions covering topics like AI, data-driven insights, personalization, and more.

CX Summit EMEA 

Dates: June 8-10, 2026

Location: Amsterdam, Netherlands

Each year, Forrester hosts a global series of CX forums offering actionable strategies and insights grounded in Forrester analyst research. These events equip customer experience, marketing, and digital leaders with the tools to stay ahead of the curve and drive impactful change.

In 2026, things kick off with CX Summit EMEA in June. In 2025, CX Summit EMEA, featured industry leaders from Lufthansa, Vodafone, and Philips and exclusive, invite-only programming for C-suite leaders. 

Customer Contact Week 

Dates: June 22-25, 2026

Location: Las Vegas, Nevada

For over 25 years, Customer Contact Week’s flagship annual conference has brought together CX leaders for interactive workshops, think-tank discussions, case-study sessions, networking opportunities, and speaker meet-and-greets. 

This CX event draws 5,000 annual attendees from Fortune 100 and Fortune 500 companies, representing brands across healthcare, financial services, consumer goods, retail, and tech. Past participants have included leaders from The Home Depot, PetSmart, and Uber. 

In 2026, attendees will get the chance to learn the latest customer contact strategies and connect with customer contact experts.

CX Summit North America 

Dates: June 28-30, 2026

Location: Las Vegas, Nevada

Forrester’s CX summits attract CX professionals, digital leaders, and marketers looking to raise the bar on customer experience and digital experience. In 2025, Forrester’s CX Summit North America summit featured hands-on sessions and deep dives from practitioners from brands like Hilton, AT&T, and American Express, who shared the strategies they’re using to measure and optimize every interaction along the customer journey and drive loyalty and engagement. 

July 2026

Customer Experience 2026 

Dates: July 14-16, 2026

Location: TBD

Organized by the business consulting and research firm Frost & Sullivan, Customer Experience has featured headliners from companies like Visa, Tennis Channel, and UCLA Health. The theme of this year’s conference is “Succeeding in a New Age of Digitally Powered Customer Interaction” and will feature two different collaboration zones:

• Enhancing the Customer Experience Through Seamless Interactions
• Decoding Your Customer Feedback

August 2026

CX Summit APAC 

Date: August 25, 2026

Location: Sydney, Australia

For professionals based in APAC, CX APAC offers the opportunity to access the latest research, frameworks, and case studies from Forrester, while also connecting with industry peers. 

In 2025, CX Summit APAC focused on redefining the customer experience in a tech-forward, hyper-competitive market, centered on the theme, “The Total Experience: Your Brand, Their Journey.” Last year’s speakers included CX professionals from Equifax, Google, and AIA Australia. 

To Be Announced Dates in 2026

Medallia World Tours and City Tours

Stay tuned for the 2026 schedule of Medallia events, which will offer participants the chance to gain valuable insights, engage in meaningful discussions, and leave with actionable takeaways to enhance your customer experience strategies. 

Digital Customer Experience Summit

For more than 10 years, Digital Customer Experience Summit has featured CX experts from top brands, such as Etsy, IKEA, Dropbox, and Amazon, presenting audiences with the latest best practices for linking marketing with digital CX and developing the digital building blocks of a successful CX strategy. The hybrid in-person and virtual event is designed:

• For chief experience officers (CXOs), customer Insights and analytics teams, innovation and transformation executives, and more
• To include interactive sessions and roundtable discussions, breakout sessions, speed networking, virtual streaming, and more
• To help companies bridge the gap between digital and physical channels to ensure a consistent and cohesive CX

Customer Service & Experience East 2026

The east-coast counterpart to Customer Service & Experience West 2025, this event from Reuters is intentionally capped at 250 attendees to offer an intimate experience for participants. In 2025, the theme was “Where Impact-Driven AI Meets Human Innovation,” and the CX conference’s featured speakers included leaders from Papa Johns, Mastercard, and CBRE, with 80% of attendees holding director level titles and above. 

Chief Experience Officer Exchange 

Another popular gathering from Customer Contact Week Digital, the annual Chief Experience Officer Exchange brings CXOs from across the country together to tackle their most pressing business challenges. This exclusive, invitation-only event allows interested leaders to request an invitation online. Past speakers and participants have included executives from Condé Nast, Maven Clinic, Kraft Heinz, and more.

The Customer Show 

This conference connects key players across the organization—from CX and contact center teams to marketing, UX, and digital leaders—all focused on optimizing the customer journey. Past speakers have included leaders from GM Australia, Milwaukee Tool Australia and NZ, Bayer, and Vanguard. 

Customer Contact Week Asia 

In 2025, the 16th Annual Customer Contact Week Asia hosted contact center, customer service, and CX leaders from across Asia in Singapore. The conference explored cutting-edge tools, data strategies, and human-centred innovations that are driving loyalty, reducing costs, and building trust in a fast-changing world. Past featured speakers have included practitioners from DHL International, Vodafone, and Microsoft. 

Customer Contact Week Europe 

Customer Contact Week’s annual gathering in Europe brings together hundreds of contact center, CX, and digital leaders from the region. In the past, the multi-day summit has tackled timely topics such as automation, AI, innovation, operational excellence, and digital adoption, and has featured speakers from major brands that are setting the standard for CX in Europe. 

Customer Experience Conferences FAQs

Why Should I Attend a Customer Experience Conference? 

Attending a customer experience conference offers professionals the chance to network with CX leaders and practitioners, learn the latest best practices, and find out about the latest advances in CX technology, all of which can help individuals advance their career and deliver greater outcomes for their employer. 

How Can I Build a Business Case for Attending a Customer Experience Conference?

Attending a conference may require you to take a break from your day-to-day work duties, but by going you can learn new best practices that are to the advantage of your manager, your team, and your broader company. That’s how to make the case for getting permission to attend a conference, by shedding light on the benefits of attending a customer experience conference for your organization. For instance, you can mention what new skills you might gain, insights you expect to uncover, advanced technology solutions you can become familiar with, and the networking opportunities available at the conference. 

You can even use our handy justification letter template to make the case for attending Medallia Experience ‘26. 

How Can I Prepare for Attending a Customer Experience Conference?

Before heading off to the conference, you can prepare by finding out your company’s policy for business travel. See what costs they’ll cover and how to track your expenses for reimbursement.

You can prepare for networking opportunities by reading up on the conference speakers, sponsors, and confirmed attendees in advance. While you’re at it, now is also a great time to make any updates to your LinkedIn profile, so you can put your best face forward as you meet and make new connections during the event. 

What Can I Expect at a Customer Experience Conference?

A well-organized customer experience event will offer a balanced mix of keynotes, brand speaking sessions, and practitioner training. 

Attendees should leave a CX conference with practical takeaways and best practices that you can implement immediately, as well as a vision to take back to your organization to better plan for the future of customer experience—especially as AI becomes a smarter and more useful tool.