COVID-19

Explore the future of curbside pickup in retail. Has it become a permanent fixture? Learn about the current trends and potential long-term impact.

Explore the future of curbside pickup in retail. Has it become a permanent fixture? Learn about the current trends and potential long-term impact.

At Medallia Experience 21, Medallia CEO Leslie Stretch, top global brands, and thought leaders talked about capturing the voice of the silent, driving change through massive engagement, and bringing all parts of the experience together. Citing the incredible challenges faced during the past year, Medallia CEO Leslie Stretch kicked off

At Medallia Experience 21, Medallia CEO Leslie Stretch, top global brands, and thought leaders talked about capturing the voice of the silent, driving change through massive engagement, and bringing all parts of the experience together. Citing the incredible challenges faced during the past year, Medallia CEO Leslie Stretch kicked off

Today’s digital-first world is changing the CIO role to be a main driver of digital transformation and someone who empowers sales growth and customer loyalty. The global pandemic has changed how businesses operate, so it’s no surprise that job roles are shifting focus. And, that’s certainly true for the chief

Today’s digital-first world is changing the CIO role to be a main driver of digital transformation and someone who empowers sales growth and customer loyalty. The global pandemic has changed how businesses operate, so it’s no surprise that job roles are shifting focus. And, that’s certainly true for the chief

Best Western’s strategy to engage in the moment has allowed the company to increase hotel guest satisfaction. And, it’s enabled the chain to innovate at scale. Tools that help hotel owners and operators understand their guests are essential to the customer experience strategy — especially during tumultuous times that can

Best Western’s strategy to engage in the moment has allowed the company to increase hotel guest satisfaction. And, it’s enabled the chain to innovate at scale. Tools that help hotel owners and operators understand their guests are essential to the customer experience strategy — especially during tumultuous times that can

Shifting consumer behavior has dealt powersports and recreational manufacturers a winning hand. Focusing on a digital-first customer experience can sweeten the pot. It’s the pandemic paradox, as one publication puts it. While unemployment has been at record highs throughout the COVID-19 crisis, some industries have seen sales soar. Do a

Shifting consumer behavior has dealt powersports and recreational manufacturers a winning hand. Focusing on a digital-first customer experience can sweeten the pot. It’s the pandemic paradox, as one publication puts it. While unemployment has been at record highs throughout the COVID-19 crisis, some industries have seen sales soar. Do a

Digital transformation in pharma is propelling the industry from follower to forerunner. This is the beginning of the life sciences’ “experience era.” When I think of the qualities that define industry leaders, the words that come to mind are innovative, adaptable, adept — and trepidation. That is, there is trepidation

Digital transformation in pharma is propelling the industry from follower to forerunner. This is the beginning of the life sciences’ “experience era.” When I think of the qualities that define industry leaders, the words that come to mind are innovative, adaptable, adept — and trepidation. That is, there is trepidation

Retailers that deliver an exceptional Buy Online Pickup Curbside customer experience have an incredible opportunity to win loyalty and increase revenue. When the COVID-19 pandemic shut down retail locations for a period of time, customer expectations of curbside pickup rapidly shifted from a nice-to-have to a must-have in order to

Retailers that deliver an exceptional Buy Online Pickup Curbside customer experience have an incredible opportunity to win loyalty and increase revenue. When the COVID-19 pandemic shut down retail locations for a period of time, customer expectations of curbside pickup rapidly shifted from a nice-to-have to a must-have in order to

Real-time feedback from patients and quality engagement can help healthcare organizations build trust in COVID vaccines and instill public confidence for a successful rollout. Outside influences such as politics, the media, or public perception can have an impact and, in some cases, erode the public’s trust in COVID vaccines, which

Real-time feedback from patients and quality engagement can help healthcare organizations build trust in COVID vaccines and instill public confidence for a successful rollout. Outside influences such as politics, the media, or public perception can have an impact and, in some cases, erode the public’s trust in COVID vaccines, which