Turning Real-Time CX Signals into Business Results

Customer experience teams are flooded with signals—from surveys and chats to social posts and support transcripts. But most of that insight never makes it to the people who can act on it. Are we preaching to the choir?

Listen in as CX leaders from Hyatt, Intuit, Zoom and Medallia discuss how they’re modernizing feedback programs and learn how you can do the same.

You’ll hear:

• How these brands use real-time customer signals to drive faster, smarter decisions
• Why AI isn’t magic—it needs context to actually move the needle
• Strategies to embed insights across teams, from frontline to C-suite
• The right way to balance automation and human expertise for scalable CX