Why Medallia

Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.

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See results from brands like yours

Enterprise-Grade Platform

Explore all features and benefits

World-Class Service

Get support for crucial operations

AI Leadership

Follow our AI experience innovations

Global Impact

Improve the world beyond your own

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Platform

Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data

Administration

Run complex, global programs with self-service

Role-Based Reporting

Close the loop and drive action quickly

AI & Analytics

Uncover essential insights from every interaction

Integrations

Easily share data across systems and teams

Pricing

Expand your program with flexible pricing

Enterprise-Grade Security

Keep your business data safe and compliant

Solutions

Customer Experience

End-to-end customer experience management and orchestration

Overview

Customer Experience Management

Digital Experience

Experience Orchestration

Personalized Messaging

Employee Experience

Employee listening and activation solutions

Overview

Employee Listening

Employee Activation

Ideas

Contact Center

Improve agent engagement and optimize service quality

Overview

Conversation Intelligence

Agent Coaching

Quality Management

Intelligent Callback

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Experience 2024

See the exciting new releases from the keynote.

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Guide

Winning with Medallia Digital

Seamlessly engage with your clients online

Medallia enables insurers to quickly adopt digital strategies to meet customer demand.

Read more on how Medallia Digital is a best-in-class Digital Voice of Customer solution in the market, built from the ground up to cater to the needs of the insurance industry. Our solution provides: 

  • A better understanding of your clients’ needs for delivering a  personalized, omnichannel experience
  • Direct feedback from customers to uncover opportunities for your business 
  • Real time analysis to close the loop and mitigate churn

Related Resources

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The Total Economic Impact™ Of Medallia Agent

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Webinar Recording

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