Why Medallia

Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.

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Platform

Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data

Administration

Run complex, global programs with self-service

Role-Based Reporting

Close the loop and drive action quickly

AI & Analytics

Uncover essential insights from every interaction

Integrations

Easily share data across systems and teams

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Expand your program with flexible pricing

Enterprise-Grade Security

Keep your business data safe and compliant

Solutions

Customer Experience

End-to-end customer experience management and orchestration

Overview

Customer Experience Management

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Personalized Messaging

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Employee listening and activation solutions

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Employee Listening

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Experience 2024

See the exciting new releases from the keynote.

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Case Study

Putting the Customer at the Center of eCommerce Experiences

Learn how, in a relatively short time, Walmart Mexico’s eCommerce team transformed into a customer-centric organization. Medallia’s Text Analytics enabled Walmart Mexico’s e-commerce team to dig into the “why” behind feedback scores. Armed with these insights, the team was able to successfully drive operational cost savings, increase revenue, and provide significantly better experiences for customers.

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