Why Medallia

Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.

Success Stories

See results from brands like yours

Enterprise-Grade Platform

Explore all features and benefits

World-Class Service

Get support for crucial operations

AI Leadership

Follow our AI experience innovations

Global Impact

Improve the world beyond your own

Partner Network

Access approved, localized expertise

Platform

Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data

Administration

Run complex, global programs with self-service

Role-Based Reporting

Close the loop and drive action quickly

AI & Analytics

Uncover essential insights from every interaction

Integrations

Easily share data across systems and teams

Pricing

Expand your program with flexible pricing

Enterprise-Grade Security

Keep your business data safe and compliant

Solutions

Customer Experience

End-to-end customer experience management and orchestration

Overview

Customer Experience Management

Digital Experience

Experience Orchestration

Personalized Messaging

Employee Experience

Employee listening and activation solutions

Overview

Employee Listening

Employee Activation

Ideas

Contact Center

Improve agent engagement and optimize service quality

Overview

Conversation Intelligence

Agent Coaching

Quality Management

Intelligent Callback

Market Research

Expert research strategy, design, analytics, and deliverables

Overview

Agile Research

Consumer Intelligence

Video Research

Research Strategy & Services

Resources

Discover

Get guidance from leading experience professionals across a variety of mediums.

Blog

Newsroom

Customer Stories

Event Calendar

Careers

Medallia Xchange

Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.

Training & Certification

Medallia User Group

Experience 101

Resource Library

Partners

Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center

Experts on Demand

Contact Support

exp

Experience 2024

See the exciting new releases from the keynote.

Watch now

Request a demo

Webinar Recording

Panera Bread - Voice of the Guest: Guiding a Transformative Approach to Guest Experience

Experience 21 Session On-Demand

An effective listening program is critical in anticipating guests' needs, reducing friction and creating moments of differentiated delight. Capturing feedback is only the first step. Learn how Panera evolved their VoG program from a single source survey to a holistic virtuous listening cycle designed to drive action for near term improvement and guide the long-term transformational approach to Guest Experience.

Featured Speaker:

Darla Johnson, Director of Voice of the Guest - Panera Bread

Watch Now

Oops… looks like we're having trouble. Please refresh the page and try again.

medallia-logo
The form cannot be displayed at this time. Please connect with us via our website chat.

Related Resources

Guide

Let's Get Personal

Your Official Guide to Personalizing Customer Experiences...

Report

The 2024 State of CX Personalization Report

In 2024, CX practitioners are making personalization their top priority....

Whitepaper

IDC Paper Shows Medallia Drives Significant Client

IDC’s analysis demonstrates that Medallia provides significant value and delivers exceptional impact for Customer Experience...

Report

The Total Economic Impact™ Of Medallia Agent

Medallia commissioned Forrester Consulting to assess the Total Economic Impact™ of Agent Connect and its...

Experience 101
Platform
Company
Resources
Copyright © 2024. Medallia Inc. All rights reserved.
Terms of Use Privacy Policy Security
© Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia and/or its affiliates. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are the property of their respective owners.